SHIPPING

Christmas Shipping

For UK delivery, orders will need to be placed by 18/12/25 in order to receive the order by Christmas.

For international delivery, we advise to place your order before the below dates (depending on the delivery country) in order to receive it before Christmas. Orders placed after these dates may still arrive in time, but delivery cannot be guaranteed.

EUROPE: 18/12/25

USA: 18/12/25

REST OF THE WORLD: 08/12/25

Note: These are guideline dates based on DHL Express international service times from the UK. Severe weather, customs delays, or high seasonal volumes may affect delivery schedules. We recommend ordering early wherever possible.

How much will shipping cost?
UK shipping is free for orders over £50, any orders less than that will be charged a shipping fee at a flat rate of £2.99.

International shipping will be calculated at checkout.

For orders to countries in the EU, we use IOSS to collect VAT at the checkout rather than the customer having to pay it plus additional charges, upon receiving the parcel. We do however advise you to keep the value of each order below the threshold of €150 to avoid unexpected customs fees and duties.

What is the status of my order?
Please check your dispatch email from hwbt@matarmstrong.co.uk for tracking information.

When will I receive my order?
We expect 3-5 working days for UK customers. 

3-5 working days for international DHL Express Tracked orders

7-14 working days for international DHL Global Mail Tracked orders

Can I change or cancel my order?
If you received an email saying that your order shipped, then we cannot cancel your order. It means it has already left our warehouse and it is in the good graces of the carriers. If it has not shipped, and you wish to change or cancel an order after you’ve submitted it, please email our Customer Support team at hwbt@matarmstrong.co.uk along with your order number and we will do our best to amend the order.